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In our last issue of INFONET, we published information on how to contact the Medicaid managed care organizations (MCOs for short).  We also provided you with information on how to contact Medicaid to resolve issues that may come up with the transition to managed care.   We left one really important resource off that list - the Iowa Insurance Commissioner's Consumer Advocate.

The Consumer Advocate can assist Iowans with issues that come up with their insurance - whether it is private insurance or with issues that arise with the MCOs (since they are insurance companies). The Iowa Legislature created the Consumer Advocate Bureau to ensure the fair treatment of consumers and prevent unfair or deceptive trade practices. Simply put the Consumer Advocate is here to try to assist and represent Iowa consumers in all areas of insurance.

The Consumer Advocate is highly skilled in addressing issues with insurers, since they are located in the office that oversees them.  They have a lot of information available to Iowans here, and can help people who have private insurance coverage, insurance through the Health Insurance Exchange (Affordable Care Act), or are having issues with their MCO.

You can call the Iowa Insurance Division Help Line at 1-877-955-1212, file a complaint online at www.insuranceca.iowa.gov/submit_complaint/index.html, or contact the Consumer Advocate at:

Consumer Advocate
Iowa Insurance Division
601 Locust St. - 4th Floor
Des Moines, Iowa 50309-3738
Phone: 515-281-4038