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You may have heard the term "ombudsman."  Ombudsman is Swedish for "representative" - but in America it is the word we use for a government official appointed to investigate citizen complaints against government agencies and officials.  In Iowa, we have a special type of ombudsman that helps Iowans living in certain types of long-term care facilities.  The Office of the State Long-Term Care Ombudsman created a Managed Care Ombudsman program to help Medicaid members who:

  1. Live or receive care in a health care facility, assisted living program or elder group home, or;
  2. Are enrolled in one of the state's seven home and community-based services (HCBS) waiver programs: AIDS/HIV, Brain Injury, Children’s Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability.

The Managed Care Ombudsman Program can act as an advocate for these two groups and can:

  • Investigate complaints made by, or on behalf of, members;
  • Serve as a resource for answers regarding managed care rules and members’ rights;
  • Provide information, education, awareness and training about managed care options and members’ rights; and
  • Promote policy changes to improve the quality of life for Medicaid managed care members.

All services provided by the Managed Care Ombudsman Program are confidential and free of charge. This is yet another resource for Iowans receiving long-term care supports and services through Medicaid.  You can find more information on the Managed Care Ombudsman Program here.  To contact Iowa’s Managed Care Ombudsman, please call 866-236-1430 or send an e-mail to: